After your payment, you will receive a confirmation email summarizing the details of your order. This email may take a few minutes to appear in your inbox.

If you do not receive it after a certain period of time, we invite you to check your spam folder.

In case of persistent absence, do not hesitate to contact us so that we can ensure that your order has been registered.

Once your order has been validated and paid for, it is no longer possible to modify its contents.

On the other hand, if it has not yet been shipped, you can ask us:

• to update the delivery address.
• to cancel the order.

For any request, we invite you to contact us without delay via our contact form . We will get back to you as soon as possible to let you know if the operation is still possible.

For your purchases on our site, we accept the following secure payments:

• Mastercard
• Visa
• American Express
• Apple Pay
• PayPal

All transactions are processed through Shopify Payments, which uses advanced encryption protocols to ensure your data is protected. Your bank details are never stored on our site.

If you encounter any difficulty during payment, we invite you to contact us so that we can assist you.

We ship our products from France to several destinations:

• Metropolitan France, Corsica and Monaco
• European Union
• Switzerland, United Kingdom and Norway
• Canada

Delivery can be made to your home (Colissimo, Chronopost) or to a pickup point (Colissimo, Chronopost). Any delivery location is possible: primary or secondary residence, workplace, hotel, or vacation address.

We do not deliver to PO boxes, Cedex addresses, or to the French overseas territories, Cyprus, or Malta. The address provided at the time of ordering will be used for shipping: please ensure it is complete and accurate.

Our orders are prepared within 1 to 3 business days. An additional day may be required for customization or multiple requests. Shipping times then vary depending on the option chosen and the destination.

In mainland France, Corsica and Monaco:

Delivery to a relay point or locker

• Colissimo Relais Pickup: delivery in 2 to 3 working days

• Chronopost Relais Pickup: delivery in 2 to 3 working days

• Chrono Relais Pickup Express: delivery in 1 working day
From €4.90 — free from €75 (France, Corsica, Monaco) and from €150 (European Union, United Kingdom, Switzerland)

Home delivery

• Colissimo – without signature: delivery in 2 to 3 working days

• Colissimo – with signature: delivery in 2 to 3 working days
From €6.90 — free for orders over €100

Express delivery

• Chrono 18: delivery in 1 working day
From €12.90

Internationally:

• Europe and United Kingdom: delivery in 3 to 5 working days

• Canada: delivery in 4 to 10 working days

The exact costs are calculated automatically in the shopping cart, depending on the destination and the method chosen.

Depending on the destination, particularly outside the European Union, customs duties, local taxes or import fees may apply. These costs are the sole responsibility of the Customer.

As soon as your order is shipped, you will receive an email with a personal tracking link. Clicking on it will take you to the selected carrier's page, which will display the status of your package and the estimated delivery date.

You have 14 days from receipt of your order to exercise your right of withdrawal.

To initiate a return, please contact us via the contact form or at contact@withpoesie.com, specifying your order number and any information useful for its identification. We will then send you the necessary instructions as well as a return label, if applicable.

Products must be returned intact, unused, undamaged, in their original condition, and accompanied by their original packaging. They must still be part of our collections for sale. Any paid customization (e.g., gift wrapping) cannot be refunded.

Due to regulations regarding products containing alcohol, indoor vaporizers shipped outside of France cannot be returned.

If you notice that a product has a defect or has arrived damaged, we invite you to write to us without delay at contact@withpoesie.com, attaching photos and any information useful for understanding the situation.

Upon receipt of the package, if you notice any damage or visible anomaly, remember to note any reservations on the carrier's delivery slip. In the event of significant damage, do not hesitate to refuse delivery.

After examination, we will offer you the fairest solution: replacement, full or partial refund, or goodwill gesture.

If you notice an error in your order, please write to us upon receipt at contact@withpoesie.com, attaching photos and your order number.

After verification, we will organize the exchange or refund most suited to your situation.

In the event of a cancellation, the return shipping costs remain the customer's responsibility. We can provide a prepaid label, the cost of which will then be deducted from your refund. We do not offer return labels for vaporizers for countries outside mainland France.

Initial delivery costs are refunded at the standard delivery method chosen when ordering, in accordance with regulations (excluding partial order returns). Any additional costs (express, signature, etc.) are not refunded.

In the event of an error on our part or a proven defect, we will organize the appropriate solution and take care of the return as well as the reimbursement of the initial delivery costs.

We will process your refund within a maximum of fourteen (14) days from receipt and inspection of your returned items.

Refunds will be issued using the same payment method used when placing the order. Depending on your bank, the amount may take two to three additional business days to appear in your account.

For security reasons, all refunds are made to the payment method used when ordering.

Each Poēsie creation is carefully protected: the candle or vaporizer rests in its packaging, wedged with tissue paper. The entire package is then shipped in a protective cardboard box, completed with eco-friendly cushioning—wood chips, tissue paper, or vellum kraft paper—to ensure optimal protection.

Depending on the collection, some products come with a cotton pouch and are presented in a wooden box. If you have chosen the gift wrapping option, it only applies to the product in question.

If you have written a personal message, it will be hand-lettered on a card, slipped into a sealed envelope and placed on top of the package so that it is immediately visible upon opening.

We offer several personalization services for your gifts, all handmade with the greatest care in our workshop.

• Sealed envelope (free — optional) : we calligraph the recipient's first name or nickname on the envelope with a pen. If nothing is entered, it will remain blank.

Where to choose it? Directly on the product page.

Special cases : If several products have the same name, we prepare a single envelope by default. Please indicate that they are for different people if you require multiple envelopes.

• Personal message (free — optional) : your text is hand-calligraphed on a 14.8 × 10.5 cm (A6 format) gift card, slipped into the envelope before wax sealing.

Where to write it? In the shopping cart (popup or shopping cart page).

For easy readability : please keep it concise (≈ 240 characters, including spaces) and associate each message with the corresponding first name when there are multiple recipients.

• Gift wrapping (paid option, €5 per eligible product) : the product is wrapped in vellum kraft paper, decorated with a copper satin ribbon tied with a double bow.

Where to activate it? Directly on the eligible product page, by checking the “Gift wrapping” box.

These attentions, carried out entirely by hand, can add 1 to 2 working days of preparation, particularly during busy periods.

We never include an invoice in our packages. Only a delivery slip, slipped into the sealed envelope, summarizes the references and quantities ordered, without any price indication.

The full invoice will be sent to you by email when you order.

⚑ Note for international shipments : for shipments outside the European Union (e.g. Switzerland, Canada), an invoice and delivery note may be attached to the outside of the package in order to meet customs obligations.

We offer a service dedicated to professionals as well as corporate gifts, allowing you to express a unique attention to your clients or your teams. Our creations find their place in many universes: olfactory signature for a hotel or a spa, decorative element integrated into an architectural project, refined gift offered at the end of a project or gesture of recognition towards your collaborators… so many ways to enrich and prolong the experience lived.

Each collaboration is tailor-made: we study your needs and offer you suitable solutions, whether it's to enhance a space or a project, offer a memorable souvenir, or create a unique atmosphere that leaves a lasting impression.

For any inquiries, please contact us at contact@withpoesie.com.

Since 2020, Poēsie has grown thanks to selected relationships, lasting or fleeting, forged with enthusiasts of beauty, sensitivity, and uniqueness. From France to international markets, our creations find their place in design stores, perfumeries, hotels, and even architectural and interior design projects, like so many relays that make our universe vibrate.

Becoming a Poēsie partner means sharing the conviction that Life is more beautiful with Poēsie : an art of living that celebrates the beauty of things well made, driven by the demands of craftsmanship, the elegance of design and poetic intuition.

If you would like to spread poetry with us, we invite you to write to us at contact@withpoesie.com.

Each fragrance has its own tone: amber & spicy, green & fresh, fruity & luminous, woody or floral... Let yourself be guided by your desires, your emotions, and by the atmosphere you wish to create in your home.

To help you, each product sheet sketches a portrait of the fragrance: evocative text, inspirational photography, olfactory pyramid and dominant notes offer sensitive reference points to better project you. We also offer sample kits (paid, refunded upon a subsequent order) to discover our creations before choosing.

And if you still have any doubts, we are available to help you find the fragrance that best suits you via our contact form .

Our Classic candles average 30 hours of burn time, while our Signature candles average approximately 60 hours.

These durations are indicative: they can vary according to several parameters, such as the care taken in maintenance (size of the wick, duration of successive burns), but also the nature of the wick itself. Wooden wicks, being made from a living material, sometimes have a more marked or softer flame intensity depending on their natural density.

The burning time may therefore be slightly longer, or sometimes shorter. To learn how to proceed and prolong the experience, we invite you to consult the detailed instructions on each product sheet or the Advice & Use section of our FAQ.

You will find all of our recommendations in the “Advice & Use” section of our FAQ, as well as on each product sheet, where the instructions specific to each creation are detailed.

The full list of ingredients is on the back of each of our packages. It is also available in the Ingredients tab on each product page on our website.

Each of our creations is handcrafted in our Champagne workshop in France. Every candle is born of meticulous craftsmanship, where slowness is a cherished value.

Great care is taken to balance wax, wick and fragrance — each composition designed to harmonise perfectly with its vessel. Since every blend reacts differently to heat, we test and refine with precision to achieve an even burn and a diffusion that reveals the perfume’s subtleties, note after note.

For the Classic Collection, the process takes seven days and more than eight successive steps to bring each piece to life.

For the Signature Collection, the process unfolds over sixteen days and involves more than a dozen distinct steps.

From the selection of raw materials to the final equilibrium of scent, from the wax work to the shaping of the container, every gesture is guided by attention to detail. This entirely manual savoir-faire gives rise to singular pieces, where tradition and innovation meet — and where each creation bears the imprint of time.

All our candles are handmade in our workshop located in the small Champagne village of L'Épine, France.

To fully enjoy your Poēsie candle, here are the tips to follow:

1. We recommend burning your candle until its surface is completely liquid.

2. Do not let your candle burn for more than 2 hours at a time during the first half of the candle and 1 hour 30 minutes at a time during the rest.

3. Never leave a candle burning unattended. Place your candle away from drafts, children, curtains, and pets.

4. Protect the surface your candle is placed on. For delicate materials, such as unfinished or painted wood, use a base instead.

5. To protect the jar, do not burn your candle to the end, always leave a little unmelted wax at the bottom.

6. Use matches instead of lighters, which could leave permanent marks on the sides of the jar.

7. Never extinguish your candle using the cork bung, but with a snuffer or by blowing gently on it.

8. Store your candle in a dry, temperate place, away from direct sunlight, ideally between 17 and 25°C.

To fully enjoy your Poēsie candle, here are the tips to follow:

1. We recommend burning your candle until its surface is completely liquid.

2. Do not let your candle burn for more than 3 hours at a time during the first half of the candle and 2 hours at a time during the rest.

3. Never leave a candle burning unattended. Place your candle away from drafts, children, curtains, and pets.

4. If the wicks become misaligned, gently re-center them while the wax is still melted.

5. Regularly trim the end of the wick (ideal length 3 to 5mm) to prevent the candle from smoking or over-consuming the wax.

6. Protect the surface on which your candle rests (with a cork or wooden base for example).

7. To protect the jar, do not burn your candle to the end. Always leave a small amount of unmelted wax, ideally between 0.5 and 1 centimeter.

8. Use matches instead of lighters, which could leave permanent marks on the sides of the jar.

9. Never extinguish your candle using the cork bung, but with a snuffer or by blowing gently on it.

10. Store your candle in a dry, temperate place, away from direct sunlight, ideally between 17 and 25°C.

To fully enjoy your Poēsie home fragrance, here are the tips to follow:

1. Highly flammable product: keep your vaporizer away from any flame, source of sparks or heat-producing device.

2. Do not smoke while spraying.

3. Store the spray in a dry, cool place away from direct sunlight. Always keep the container tightly closed.

4. Use this product only for its intended purpose, namely to perfume the interior.

5. For better hold, shake the bottle before use then spray the perfume on a fabric (e.g. curtain), from about 20 cm away.

6. Before applying to sensitive or fragile materials (e.g. soft leather, suede), first test on a small, inconspicuous area.

7. Do not swallow. If swallowed, seek medical advice immediately and show the container or label.

8. In case of contact with eyes, rinse thoroughly with water and consult a doctor.

9. Avoid direct skin contact.

10. Keep out of reach of children.