WITH POESIE (hereinafter “we” or “WITH POESIE”) operates this website, including all related information, content, tools, products, and services (hereinafter the “Services”), to provide its customers with a personalized shopping experience. This site is powered by Shopify, which allows us to provide the Services to you.

This Privacy Policy describes how we collect, use, share, and protect your personal data when you access the Services, place an order, or otherwise interact with us.

By accessing our site and using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal information collected

“Personal information” means any data that can identify you, directly or indirectly. We may collect or process the following categories, depending on your interaction with the site:

• Contact details: name, postal address, email, telephone number.
• Payment information: payment methods, transaction details (via Shopify Payments, PayPal, etc.).
• Order data: products ordered, returns, exchanges, purchase history.
• Account information: username, password, preferences.
• Browsing data: IP address, device type, operating system, browser type.
• Communications: messages sent to customer service, email exchanges.
• Data from cookies or similar technologies (see § 5).

2. Collection sources

Data may be collected:

• Directly from you (when ordering, creating an account, contact form).
• Automatically via the site (via cookies or trackers).
• Through Shopify or our technical partners.
• Via our advertising and analytics partners (see § 4).

3. Purposes of processing

The data collected is used for:

• Manage orders and deliveries (sales contract).
• Provide the Services and ensure their proper functioning.
• Provide customer service and business relations.
• Personalize your shopping experience (recommendations, preferences).
• Send information or promotional offers, subject to your consent.
• Prevent fraud and ensure site security.
• Comply with our legal and tax obligations.

4. Sharing of personal data

WITH POESIE may share certain data with:

• Shopify, as a hosting provider and transaction manager.
• Technical service providers (payment, delivery, hosting, analytics).
• Advertising partners to offer targeted content (see § 5).
• Competent authorities, if required by law.

WITH POESIE uses the services of Meta Ads (Facebook/Instagram), Pinterest Ads, and Google Analytics. These services may collect data via cookies or similar technologies for statistical or advertising purposes.

To find out more:

• Meta
• Pinterest
• Google

5. Cookies and similar technologies

Cookies may be installed on your device to:

• Ensure the proper functioning of the site.
• Establish attendance statistics.
• Personalize your browsing and display targeted advertising.

You can manage your preferences through your browser settings or through our consent banner. Refusing certain cookies may limit certain features.

We recommend using a Shopify-compatible cookie management module (e.g. Avada, Pandectes) to document consents in accordance with CNIL recommendations.

6. Data security

WITH POESIE is committed to protecting your data with appropriate security measures (restricted access, encryption, etc.). Since no Internet transmission is completely secure, we cannot guarantee absolute security.

7. Retention period

Your data is kept for the period necessary to execute the contract or to comply with legal obligations (e.g., accounting). Some data may be archived for evidentiary purposes within the time limits prescribed by law.

8. Your rights

In accordance with the GDPR and the “Informatique et Libertés” law, you have the following rights:

• Access to your data
• Correction
• Deletion (right to be forgotten)
• Limitation of processing
• Objection to processing
• Portability

You can exercise your rights by writing to:

• contact@withpoesie.com
• or: WITH POETRY – 1 rue des Closeaux, 51460 L'Épine, France

WITH POESIE may request proof of identity. You can also file a complaint with the CNIL (www.cnil.fr) if you believe your rights have not been respected.

9. Data of minors

This site is not intended for minors. No personal data is knowingly collected from anyone under the age of 15. If you are the parent of a minor whose data has been submitted, you can request its deletion.

10. Third Party Sites

This website may contain links to third-party websites. WITH POESIE is not responsible for their privacy policies or content. We encourage you to consult their terms and conditions directly.

11. Transfers outside the EU

Data may be transferred outside the European Union (notably via Shopify). These transfers are carried out in compliance with the GDPR, in particular via standard contractual clauses or adequacy decisions.

12. Policy Update

WITH POESIE may update this Privacy Policy at any time. The applicable version is the one published on the website on the date of consultation. Any substantial changes will be notified on the website or by email if necessary.

13. Contact

For any questions or complaints regarding your personal data: contact@withpoesie.com | WITH POESIE – 1 rue des Closeaux, 51460 L'Épine, France